dhaka 79's Privacy Policy

1

Introduction and Scope

dhaka 79 gives the highest priority to the privacy of all its users. This privacy policy applies to dhaka 79's website, mobile application, and all related services. By opening an account, logging in, or using any service on our platform, you accept the terms of this policy.

This policy is an inseparable part of our Terms and Conditions. In the event of any conflict, the provisions of this privacy policy will apply. No person under the age of 21 may use our services — please confirm that you are 21 or older.

2

What Information We Collect

We collect only the information needed to provide our services properly and to keep your account secure.

2.1 Information You Provide Directly

Information you give us when registering an account and using our services:

• Full name, date of birth, and national ID number
• Mobile number and email address
• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Documents submitted for account verification
• Messages and complaints you send to customer support

2.2 Automatically Collected Information

Information collected automatically while using the platform:

• IP address and device identifiers
• Browser type, operating system, and device model
• Time of site access, session duration, and pages visited
• Gaming activity and betting history
• Transaction date, time, and amount

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse site performance. You can control cookies through your browser settings, though some services may become limited as a result.

3

Purpose of Using Your Information

Information collected from you is used for the following purposes:

• Opening, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Detecting and preventing fraud, money laundering, and other illegal activities
• Providing customer support and resolving complaints
• Technical analysis to improve service quality
• Managing bonuses, promotions, and VIP benefits
• Meeting legal obligations and cooperating with relevant authorities
• Ensuring responsible gaming and identifying risky behaviour

We do not use your information beyond the purposes listed above. Selling information to third parties is entirely against our policy.

4

Sharing Information and Third Parties

In certain circumstances we may share your information with third parties. This is always done on a limited basis and under strict confidentiality agreements.

4.1 Payment Processors

Necessary information is shared with the relevant payment service providers to complete transactions through bKash, Nagad, Rocket, and Upay. This information is used solely for payment verification and processing.

4.2 Technology Service Providers

We work with trusted technology partners for server hosting, security verification, data analysis, and customer service software. These organisations operate under our instructions and may not use the information for their own purposes.

4.3 Legal Reasons

In cases of court orders, government investigations, or legal obligations, we are required to provide information to the relevant authorities. In such cases we try to notify you as far as possible, unless prohibited by law.

5

Data Security Measures

To keep your personal and financial information secure, dhaka 79 uses industry-standard technical and organisational security measures.

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Encryption and hashing technology for storing sensitive information
• Two-step verification (OTP) for account access
• Access to data restricted to authorised staff only
• Regular security audits and system updates
• Automated monitoring to detect suspicious activity

While we work to ensure the highest level of security, it is not possible to guarantee 100% certainty in data transmission over the internet. Keeping your account password confidential and preventing unauthorised access is partly your own responsibility.

6

Data Retention Period

We retain your information only for as long as necessary. All information is stored while your account is active. Even after an account is closed, certain information may be retained for a defined period for legal obligations, dispute resolution, or fraud prevention.

Once the defined period has passed, your information is securely deleted or anonymised so that you can no longer be identified.

7

Your Rights

You have the following rights over your personal information, which you may exercise at any time:

7.1 Right to Access Information

You may request to know what information we hold about you. We will inform you within a reasonable time.

7.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request a correction. Contact our customer support team to make a correction.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, this may not be possible where there are legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You may object to marketing communications or profiling. In such cases we will stop the relevant activity.

8

Responsible Gaming and Data Protection

We analyse your gaming activity data to identify potentially risky behaviour in a timely manner. This analysis is conducted entirely in accordance with our responsible gaming policy and is never shared with advertisers or third parties.

If you want to set gaming limits for yourself or temporarily close your account, contact our 24/7 customer support. This service is provided with your privacy fully protected.

9

Underage Users and Age Verification

All services on dhaka 79 are strictly for users aged 21 and above. We verify age at registration and confirm identity through a national ID card or other documents. We do not knowingly collect information from any minor.

If we become aware that a minor's information has been collected in error, we will immediately close the relevant account and delete the information.

10

Policy on External Links

Our platform may contain links to third-party websites. These external sites have their own privacy policies, and dhaka 79 is not responsible for the protection of your information on those sites. You are advised to read their privacy policy before visiting another site.

11

How This Policy May Change

This privacy policy may be updated from time to time due to business needs or legal changes. For significant changes, we will notify you by email or through the platform.

Continued use of the platform after a change will be considered acceptance of the updated policy. Previous versions are kept on file and provided upon request. You can find answers to common privacy questions in our FAQ section.

12

Contact Information

If you have any questions or comments about this privacy policy, or wish to exercise your rights, please contact us:

• Live Chat: Use the chat button on our website for 24/7 direct support — available in Bengali and English.
• Email: [email protected]

We are committed to responding to all privacy-related requests as quickly as possible. To learn more about our operations and values, visit our About Us page.